references
INNOVATING TO PRODUCE RESULTS
May I help you?
Insight— with Jean-Michel Hua director of customer service
quality at Paris-Charles de Gaulle “NEARLY 2,000 AIRPORT HELPERS® WEAR THIS BADGE. BE THEY AÉROPORTS DE PARIS EMPLOYEES OR OTHER MEMBERS OF THE AIRPORT COMMUNITY, THEY HAVE ALL VOLUNTEERED, IN ADDITION TO THEIR DAILY WORK, TO HELP PASSENGERS AND THE PEOPLE WAITING FOR THEM OR ACCOMPANYING THEM. AIRPORT HELPERS ALL WANT TO SHARE AND ESTABLISH CONTACT, AND THEY SHARE THE SAME VALUES OF COURTESY AND KINDNESS. THIS CLEARLY REFLECTS THE PRIORITY THAT WE ASSIGN TO SERVICE QUALITY.” 21
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AÉROPORTS DE PARIS
