references
INNOVATING TO PRODUCE RESULTS
Our ambition is to make passengers and airlines prefer our airports, and this is central to our strategy. Our teams innovate and work with our partners to achieve our quality objectives and enable passengers to enjoy the time they spend in our airports, from initial welcome and safety procedures to the diversified array of shops, cultural activities and opportunities to relax, connect to the internet and use digital technologies, all in an impeccably clean environment.
56,000 TRAVELLERS SURVEYED EACH YEAR 70 INDICATORS MONITORED
21,000 EMPLOYEES AND PARTNERS TRAINED BY THE SERVICE UNIVERSITY SINCE 2011
88.2% OF ARRIVING AND DEPARTING PASSENGERS SATISFIED IN 2014
15
R E P O R T O N A C T I V I T I E S A N D S U S TA I N A B L E D E V E LO P M E N T 2 014
AÉROPORTS DE PARIS
