references
INNOVATING TO MAKE YOU PREFER PARIS
INNOVATING TO CARRY YOU FURTHER
INNOVATING TO RECONCILE GROWTH AND RESPONSIBILITY
INNOVATIVE SERVICES Aéroports de Paris has a multitude of suggestions for turning waiting time into fun time: listen to music, watch a film, browse an exhibit, read in quiet or indulge in a Be Relax massage. Many passengers enjoy our departure lounges for their comfort, their services and the entertainment we propose: touch screens, international news on our internal TVs and secure telephone recharging points. We make liberal use of digital technology to inform passengers, help them to orient themselves and best manage the time they have before boarding, or simply to work and communicate. On 1 July 2014, Aéroports de Paris became the first European airport operator to offer passengers free, unlimited Wi-Fi. CONTRIBUTING TO AIRLINE PERFORMANCE We endeavour to respond as best we can to the airlines’ expectations, which differ based on their business models and the size of their aircraft. Our regular dialogue and annual airline satisfaction survey help us to orient our plans for improvement. Many joint initiatives are underway to optimise infrastructure, facilities and services, ensure flight punctuality, facilitate transfers, reduce stopover times and improve customer satisfaction and the travel experience. CDM(1), a system that shares information and decisions with the airlines and the DGAC(2) in real time, was improved in 2014. And by updating the GLDC(3), we were able to reduce aircraft taxiing time at Paris-Charles de Gaulle to four minutes, thereby making ground movements more fluid and reducing fuel consumption and emissions.
Automated baggage drops, an internal innovation, and self-service check-in kiosks used by more than 40% of passengers reduce queueing time and the workload of airline staff. Focus Flight meetings, another initiative, are held twice a week to review and fix all operating problems. Lastly, more than 20 new air routes from Paris were opened in 2014 and we welcomed 18 new airlines in our Paris airports.
(1) Collaborative Decision Making (2) Direction générale de l’Aviation civile – French Civil Aviation Authority (3) Gestion locale des départs collaborative – a system that determines a flight’s optimal departure time on the basis of existing constraints
TO LEARN MORE
aeroportsdeparis.fr
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