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INNOVATING TO MAKE YOU PREFER PARIS INNOVATING TO CARRY YOU FURTHER INNOVATING TO RECONCILE GROWTH AND RESPONSIBILITY Paris-Charles de Gaulle Airport acclaimed by Skytrax Insight — with Dominique Mary, director of customer experience and transformation “IN MARCH 2015 PARIS-CHARLES DE GAULLE AIRPORT WON ITS FIRST EVER SKYTRAX TROPHY, FOR THE BEST WORLDWIDE IMPROVEMENT IN SERVICE QUALITY IN 2014. PLACING IN THE TOP 10 IN FOUR OTHER CATEGORIES, (SHOPS, LEISURE SERVICES, BEST TERMINAL AND BEST AIRPORT IN WESTERN EUROPE), CDG WAS REWARDED FOR THE EFFORT DEPLOYED BY ALL ITS OPERATIONAL TEAMS, BOTH AT OUR AIRPORTS AND BY OUR PARTNERS: THE AIRLINES, GOVERNMENT SERVICES, OTHER SERVICE PROVIDERS AND CONCESSIONS.” 16